Name/Id: ACF1369 / Microsoft Managed Control 1369 Category: Incident Response Title: Incident Monitoring Ownership: Customer, Microsoft Description: The organization tracks and documents information system security incidents. Requirements: The Azure Security Response Team utilizes the Incident Management (IcM) ticketing system for notification about new alerts. Certain Azure monitoring tools such as Azure Security Monitoring (ASM) create tickets automatically when monitoring for security events. These tickets can be assigned to the Security Response Team as necessary. In other cases, tickets are created as a result of manual log review, incident reporting from service teams, or incident management team research and investigation. Should an IcM alert pass the triage phase without being determined to be a false positive, the Security Response Team creates a case in Service Now (SNow), the security incident tracking tool. Case tickets are updated as more information on the incident is gathered.
While not preferred, the Azure Security Response Team monitors a dedicated phone and email alias twenty-four (24) hours a day, seven (7) days a week which can also be used to report suspected security issues. Tickets for events are entered into IcM and SNow and escalated as necessary. This escalation process enables incidents to be escalated to the proper teams. At any point in the escalation path, once the incident has been resolved, the responding support group updates the status of the incident. If it is a customer-related incident, the owner of the incident communicates the resolution of the issue to the customer.
The following 2 compliance controls are associated with this Policy definition 'Microsoft Managed Control 1369 - Incident Monitoring' (18cc35ed-a429-486d-8d59-cb47e87304ed)
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Where essential or important entities become aware of a significant incident, they should be required to submit an early warning without undue delay and in any event within 24 hours. That early warning should be followed by an incident notification. The entities concerned should submit an incident notification without undue delay and in any event within 72 hours of becoming aware of the significant incident, with the aim, in particular, of updating information submitted through the early warning and indicating an initial assessment of the significant incident, including its severity and impact, as well as indicators of compromise, where available. A final report should be submitted not later than one month after the incident notification. The early warning should only include the information necessary to make the CSIRT, or where applicable the competent authority, aware of the significant incident and allow the entity concerned to seek assistance, if required. Such early warning, where applicable, should indicate whether the significant incident is suspected of being caused by unlawful or malicious acts, and whether it is likely to have a cross-border impact. Member States should ensure that the obligation to submit that early warning, or the subsequent incident notification, does not divert the notifying entity’s resources from activities related to incident handling that should be prioritised, in order to prevent incident reporting obligations from either diverting resources from significant incident response handling or otherwise compromising the entity’s efforts in that respect. 27.12.2022 EN Official Journal of the European Union L 333/99 In the event of an ongoing incident at the time of the submission of the final report, Member States should ensure that entities concerned provide a progress report at that time, and a final report within one month of their handling of the significant incident
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